Incidents reported on status page for ChargEye https://status.chargeye.io/ https://d1lppblt9t2x15.cloudfront.net/logos/20e20288851157ca0e0c551bbae76cce.png https://status.chargeye.io/ en https://status.chargeye.io/incident/804980 Wed, 14 Jan 2026 14:48:00 -0000 https://status.chargeye.io/incident/804980#516ca9bc787dccf959c49eba68882a87f9c1e3bdd3553226160029ceab2db558 EV pre-conditioning performance returned to normal on 2026-01-14 at 14:48 UTC when an API rollback was completed. https://status.chargeye.io/incident/804980 Wed, 14 Jan 2026 14:48:00 -0000 https://status.chargeye.io/incident/804980#516ca9bc787dccf959c49eba68882a87f9c1e3bdd3553226160029ceab2db558 EV pre-conditioning performance returned to normal on 2026-01-14 at 14:48 UTC when an API rollback was completed. https://status.chargeye.io/incident/804980 Wed, 14 Jan 2026 11:47:00 -0000 https://status.chargeye.io/incident/804980#ed274e9b8371ff5a865aaa410f95a4314e09cacdc9d9683e9d8d53f2dfe66b74 An API update on 2026-01-14 at 11:47 UTC caused pre-conditioning certificate validation to fail https://status.chargeye.io/incident/804980 Wed, 14 Jan 2026 11:47:00 -0000 https://status.chargeye.io/incident/804980#ed274e9b8371ff5a865aaa410f95a4314e09cacdc9d9683e9d8d53f2dfe66b74 An API update on 2026-01-14 at 11:47 UTC caused pre-conditioning certificate validation to fail https://status.chargeye.io/incident/787520 Tue, 16 Dec 2025 12:51:00 -0000 https://status.chargeye.io/incident/787520#d0f6fd2d759faa93b785d146fa76b7b9eaa71a695c8e93d5b3281d0709610834 We have applied a fix and power graph data should be available again, thank you for your patience! https://status.chargeye.io/incident/787520 Tue, 16 Dec 2025 11:44:00 -0000 https://status.chargeye.io/incident/787520#261f392581c1b587ab6de01e8024a8a21a80b57995b15fab66f401aa9e0e7a83 We are currently investigating an issue with power group graph data not being available. This results in a blank graph being shown when attempting to view the graph with certain timeframes. We have identified a potential root cause and working on fix to restore functionality as quickly as possible https://status.chargeye.io/incident/770146 Mon, 17 Nov 2025 11:00:00 -0000 https://status.chargeye.io/incident/770146#5ddf0dbd73152fdfd02a14862d2ac736f2b056c34f637634cbd6442d8eae1dd5 The issue affecting the charging progress graph on the mobile status page has been resolved. https://status.chargeye.io/incident/770146 Thu, 13 Nov 2025 11:00:00 -0000 https://status.chargeye.io/incident/770146#52d10873a89aeba208b27e5ce56359b795645381f43fcac6b6c8c42124e62ad8 We are currently investigating an issue where the charging progress graph on the mobile status page does not appear for users. The page may load without showing the usual progress information. https://status.chargeye.io/incident/759176 Thu, 06 Nov 2025 11:24:27 -0000 https://status.chargeye.io/incident/759176#0199703caf723f418228b2b6bade89e956e03f1e593f9e33eefc5da7a24ee2dd ChargEye / MyKempower User Interface recovered. https://status.chargeye.io/incident/759176 Thu, 06 Nov 2025 11:20:00 -0000 https://status.chargeye.io/incident/759176#5bd3d3c65af29f8eaf9ab5bc2e62f6da4f4b4982161dc6cc1abda6356759f334 ChargEye / MyKempower User Interface went down. https://status.chargeye.io/incident/758039 Wed, 05 Nov 2025 12:29:00 -0000 https://status.chargeye.io/incident/758039#9bdfeb8b5915bc378294ec7398660795d83aa6bb10182dccd85f95067423e5f0 Post-incident update: After investigation, we confirmed that the reported ChargeEye UI downtime on 04.11.2025 was a false positive. One of our system health monitors incorrectly interpreted downtime, while the ChargeEye UI remained fully operational. We’ve adjusted our monitoring configuration to prevent similar alerts in the future. https://status.chargeye.io/incident/758039 Tue, 04 Nov 2025 23:19:37 -0000 https://status.chargeye.io/incident/758039#0373af3c6dccf2d0e9b973124d63d0a21e40093c0a58f650a2da94ba471a972d ChargEye / MyKempower User Interface recovered. https://status.chargeye.io/incident/758039 Tue, 04 Nov 2025 23:05:00 -0000 https://status.chargeye.io/incident/758039#6f0317e26c6ed25a08afe2b4ef13be8c29d7f968489e2f9088b816bdf2b2ac83 ChargEye / MyKempower User Interface went down. https://status.chargeye.io/incident/758039 Tue, 04 Nov 2025 22:01:42 -0000 https://status.chargeye.io/incident/758039#be6c1f285997c51aff66fa4daad81fb1e6a55935175f93996877ce14666b9a65 ChargEye / MyKempower User Interface recovered. https://status.chargeye.io/incident/758039 Tue, 04 Nov 2025 21:59:00 -0000 https://status.chargeye.io/incident/758039#700c20ffef2688b593f232b54cda2f4724b96bf9d4948b161ccf76a749e54767 ChargEye / MyKempower User Interface went down. https://status.chargeye.io/incident/729637 Tue, 23 Sep 2025 01:00:00 -0000 https://status.chargeye.io/incident/729637#ee8a72875f39e46a44e069c7666d37b588b73c9c14036e53f853961a0be54116 The mobile data connectivity issue was resolved at 01:00 UTC by the 4G operator. https://status.chargeye.io/incident/729637 Tue, 23 Sep 2025 01:00:00 -0000 https://status.chargeye.io/incident/729637#ee8a72875f39e46a44e069c7666d37b588b73c9c14036e53f853961a0be54116 The mobile data connectivity issue was resolved at 01:00 UTC by the 4G operator. https://status.chargeye.io/incident/729637 Tue, 23 Sep 2025 01:00:00 -0000 https://status.chargeye.io/incident/729637#ee8a72875f39e46a44e069c7666d37b588b73c9c14036e53f853961a0be54116 The mobile data connectivity issue was resolved at 01:00 UTC by the 4G operator. https://status.chargeye.io/incident/729637 Tue, 23 Sep 2025 01:00:00 -0000 https://status.chargeye.io/incident/729637#ee8a72875f39e46a44e069c7666d37b588b73c9c14036e53f853961a0be54116 The mobile data connectivity issue was resolved at 01:00 UTC by the 4G operator. https://status.chargeye.io/incident/729637 Mon, 22 Sep 2025 11:23:00 -0000 https://status.chargeye.io/incident/729637#7cd73f4cb3057de1213f77d4d9c7444e17e06bcb0c1f6ddc287c69a3496e6ae6 There was an issue affecting 4G connectivity of Kempower charging stations. The problem affected 57% of 4G-connected Kempower chargers connected to ChargEye globally between 22.09.2025 11:23 UTC and 23.09.2025 01:00 UTC. The chargers relying on Mobile Data Connectivity lost Internet connection. The outage may have affected payments on public charging stations, and energy optimization on fleet charging sites. Kempower Cloud services, including ChargEye and MyKempower, operated normally during this time. The outage was caused by a global connectivity issue on the mobile data connectivity provider. https://status.chargeye.io/incident/729637 Mon, 22 Sep 2025 11:23:00 -0000 https://status.chargeye.io/incident/729637#7cd73f4cb3057de1213f77d4d9c7444e17e06bcb0c1f6ddc287c69a3496e6ae6 There was an issue affecting 4G connectivity of Kempower charging stations. The problem affected 57% of 4G-connected Kempower chargers connected to ChargEye globally between 22.09.2025 11:23 UTC and 23.09.2025 01:00 UTC. The chargers relying on Mobile Data Connectivity lost Internet connection. The outage may have affected payments on public charging stations, and energy optimization on fleet charging sites. Kempower Cloud services, including ChargEye and MyKempower, operated normally during this time. The outage was caused by a global connectivity issue on the mobile data connectivity provider. https://status.chargeye.io/incident/729637 Mon, 22 Sep 2025 11:23:00 -0000 https://status.chargeye.io/incident/729637#7cd73f4cb3057de1213f77d4d9c7444e17e06bcb0c1f6ddc287c69a3496e6ae6 There was an issue affecting 4G connectivity of Kempower charging stations. The problem affected 57% of 4G-connected Kempower chargers connected to ChargEye globally between 22.09.2025 11:23 UTC and 23.09.2025 01:00 UTC. The chargers relying on Mobile Data Connectivity lost Internet connection. The outage may have affected payments on public charging stations, and energy optimization on fleet charging sites. Kempower Cloud services, including ChargEye and MyKempower, operated normally during this time. The outage was caused by a global connectivity issue on the mobile data connectivity provider. https://status.chargeye.io/incident/729637 Mon, 22 Sep 2025 11:23:00 -0000 https://status.chargeye.io/incident/729637#7cd73f4cb3057de1213f77d4d9c7444e17e06bcb0c1f6ddc287c69a3496e6ae6 There was an issue affecting 4G connectivity of Kempower charging stations. The problem affected 57% of 4G-connected Kempower chargers connected to ChargEye globally between 22.09.2025 11:23 UTC and 23.09.2025 01:00 UTC. The chargers relying on Mobile Data Connectivity lost Internet connection. The outage may have affected payments on public charging stations, and energy optimization on fleet charging sites. Kempower Cloud services, including ChargEye and MyKempower, operated normally during this time. The outage was caused by a global connectivity issue on the mobile data connectivity provider. https://status.chargeye.io/incident/726513 Thu, 18 Sep 2025 09:09:00 -0000 https://status.chargeye.io/incident/726513#93ba120dba7080aa49a10757e605f6cee521adfbb8c99564d4964ca50db79b50 ChargEye and MyKempower login was broken 7.57-9.09 UTC (10.57-12.09 EEST). The problem was resolved at 9.09 UTC. Users already logged in to the system were not affected. https://status.chargeye.io/incident/726513 Thu, 18 Sep 2025 07:57:00 -0000 https://status.chargeye.io/incident/726513#0e77d47af975479431cbd6c7acc46b3ea7adeac8ab39d9b2a5d77fb02f15f14e ChargEye and MyKempower login was broken 7.57-9.09 UTC (10.57-12.09 EEST). The problem was resolved at 9.09 UTC. Users already logged in to the system were not affected.