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Degraded

ChargEye UI performance degraded on chargeye.io and kempower.com domains

Apr 27, 2026 at 5:42am UTC
Affected services
ChargEye / MyKempower User Interface

Resolved
Apr 27, 2026 at 9:27am UTC

Incident was resolved with a rollback release.

Created
Apr 27, 2026 at 5:42am UTC

Users accessing chargeye.io and mykempower.com experienced failures including inability to log in for some customers, and failure to load station or vehicle information for others.

Impact on backend services and revenue is non-existent.

Kempower apologizes for disruption. The team resolved the problem with a release rollback.