Previous incidents
API update caused pre-conditioning to fail
Resolved Jan 14, 2026 at 2:48pm UTC
EV pre-conditioning performance returned to normal on 2026-01-14 at 14:48 UTC when an API rollback was completed.
1 previous update
Power Group Graph Data Unavailable
Resolved Dec 16, 2025 at 12:51pm UTC
We have applied a fix and power graph data should be available again, thank you for your patience!
1 previous update
Charging Progress Information Not Loading on Mobile
Resolved Nov 17, 2025 at 11:00am UTC
The issue affecting the charging progress graph on the mobile status page has been resolved.
1 previous update
ChargEye / MyKempower User Interface is down
Resolved Nov 6, 2025 at 11:24am UTC
ChargEye / MyKempower User Interface recovered.
1 previous update
ChargEye / MyKempower User Interface is down
Resolved Nov 5, 2025 at 12:29pm UTC
Post-incident update: After investigation, we confirmed that the reported ChargeEye UI downtime on 04.11.2025 was a false positive. One of our system health monitors incorrectly interpreted downtime, while the ChargeEye UI remained fully operational.
We’ve adjusted our monitoring configuration to prevent similar alerts in the future.
4 previous updates